To be fully protected by the FCBA, your credit card issuer must receive the letter within 60 days of when you received your credit card bill with the erroneous charge. Any additional proof that backs up your dispute, such as pictures of goods damaged upon arrival, receipts showing different prices or quantities than what you were billed for, etc.A description of the billing error, such as the type of charge, the dollar amount, the date of the charge, and an explanation of the error.Personal information, like your name, address, and credit card account number.2 Your letter should include the following information: The FTC provides a sample draft letter on its website to help you correctly file the dispute. This letter must be addressed to your credit card issuer’s “billing inquiries” address, not the address you would use to send a mail-in payment. After you contact your credit issuer, write a letter to confirm the dispute. But the government recommends proceeding to step two in order to fully protect your rights, which could come in handy if for some reason the dispute investigation gets complicated.Ģ. In many cases, this is all you need to do to take care of the issue. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says “Dispute This Charge” – or something similar. Here’s how to dispute a charge and what to expect.ġ. But according to the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB), there’s one additional step you should always take to ensure your rights as a customer are fully protected by the FCBA: send a written letter of dispute. Exactly how to dispute a charge might depend on your card issuer. If you find you have a charge eligible for dispute, it’s time to take action. You must have first made a good faith attempt to resolve the issue with the seller.The charge must exceed $50, unless your card issuer says otherwise.You must have made the purchase within 100 miles of your current billing address.However, there are additional stipulations: The FCBA also states that you can file a dispute with your card issuer if you make a legitimate charge but have a problem with the goods or service you paid for – for example, if the quality of the goods didn’t match what was advertised, or they were defective. If you wait longer, it’s not guaranteed your credit issuer will acknowledge the dispute. From the day you receive the erroneous bill, you have 60 days to file a dispute. Installment loans or similar extensions of credit are not covered. Only “open-ended” credit accounts – accounts like credit cards or department store accounts where you can make repeated withdrawals and payments – are covered by the FCBA. An “open-ended” credit account was charged.Before disputing a charge, it’s a good idea to make sure it will be covered by your card issuer. But many credit card issuers fully protect their customers from fraudulent purchases by providing $0 liability policies, as long as the customer took reasonable care to protect their account information. According to the FCBA, only charges over $50 are eligible to be disputed. If not a mistake, the disputed charge must be fraudulent or unauthorized. You can also file a dispute if your credit card issuer fails to send bills to your current address, provided they receive written notice of an address change at least 20 days before the billing period ends. The FCBA states that disputed charges must be legitimate billing errors, such as incorrect dates or amounts, returns or canceled orders that weren’t credited, or goods that weren’t delivered as agreed.
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